Privacy policy.
Fox Property Advisory respects your privacy and is committed to protecting your personal
information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal
information when you visit our website, engage our services, or otherwise interact with us.
1. What information we collect.
We may collect and hold personal information including but not limited to:
- Full name.
- Contact details (address, phone number, email).
- Property details relevant to a valuation.
Business information (if acting on behalf of a company or agency). - Identification documents (when required for compliance purposes).
- Financial information (where applicable for service delivery).
We only collect information that is reasonably necessary for our business functions and services.
2. How we collect personal information.
We collect personal information through:
- Online forms or quote requests.
- Emails, phone calls, and written correspondence.
- Direct interactions during valuations or consultations.
- Third-party sources with your consent (e.g. real estate agents, brokers).
We do not collect sensitive information unless required by law or with your consent.
3. Why we collect your information.
We collect personal information in order to:
- Provide property valuation and advisory services.
- Respond to your enquiries and deliver quotes.
- Comply with professional, legal, and regulatory obligations.
- Maintain accurate business records.
- Improve our website and client services.
4. Disclosure of information.
- Our staff, contractors, and valuation professionals.
- Third-party service providers (e.g. cloud storage, legal, or IT support).
- Relevant authorities or regulators if required by law (e.g. the ATO, Family Law Court).
- Other parties where you provide consent.
We will never sell, rent, or trade your personal information.
5. Data security.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:
- Secure cloud-based systems.
- Internal data access controls.
- Staff confidentiality agreements.
While we use secure systems, no internet transmission can be guaranteed to be 100% secure. You use our website and services at your own risk.
6. Access and correction.
You may request access to the personal information we hold about you, and request corrections if the information is inaccurate or out of date.
To request access or correction, please contact us via the details below. We will respond within a reasonable time, usually within 30 days.
7. Use of cookies and website analytics.
Our website may use cookies and analytics tools (such as Google Analytics) to collect non-personal data such as browser type, time on site, and pages visited. This helps us improve user experience and monitor website performance.
You can choose to disable cookies via your browser settings.
8. Third-party links.
9. Overseas disclosure.
Fox Property Advisory does not currently disclose personal information to overseas recipients. If this changes, we will update this policy and take reasonable steps to ensure overseas recipients comply with Australian privacy laws.
10. Complaints.
If you believe we have breached your privacy rights, you may lodge a complaint by contacting us using the details below. We will investigate and respond in a timely manner.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Contact us.
For any questions, requests, or complaints about your privacy, please contact us.